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Frequently Asked Questions

CASL - Canadian Anti-Spam Legislation

July 04, 2014

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Update on Canada’s New Anti-Spam Laws

You’ve likely heard that effective July 1st Canada has new anti-spam laws, called the Canadian Anti-Spam Legislation (or CASL).

If you’re like the majority of us, you’ve received countless emails from businesses and organizations asking for your express consent to remain on their mailing lists. We understand that this can be both annoying and confusing! That’s why we’d like to take a few moments to explain how Pheylonian Bee Works handles our own mailing lists, the privacy of our eNewsletter subscribers, and what this means to you.

Why did I get an email from Pheylonian Bee Works asking for consent?

Pheylonian Bee Works has compiled an extensive customer mailing list over the years.  This new legislation is asking us to become compliant and ensure our valued customers privacy.  Our eNewsletters contain valuable information and special product offers which we do not want recognized as spam.

Anyone wishing to sign up to receive our eNewsletter through our website will fill out a form and provide authorization of consent, which will be retained strictly confidential.

All of our eNewsletter subscribers can opt out at any time. Therefore, we are in compliance with the CASL on its most fundamental points.

What if I want to unsubscribe or update my info?

You can always unsubscribe or update your Pheylonian Bee Works eNewsletter subscription preferences at any time, by clicking on the links in the email footer. This has always been the case, and it will continue to be the case.

If you follow the links in the eNewsletter footer, you can opt in to (or out of) our eNewsletters, which will allow us to send you special promotions, updated product information, helpful tips, testimonials and topics of interest.

How does Pheylonian Bee Works protect my privacy?

We pledge to fully meet and, where possible, the internationally recognized standards of personal data privacy protection. In doing so, we will ensure compliance by with the strictest standards of security and confidentiality. Please feel free to read our PRIVACY POLICY.

What if I have questions?

At the bottom of our staff emails, you will always find our mailing address and contact information. You can also reach us through our CONTACT form. 

If you have not already signed up to receive our eNewsletter, you can do so now by going to our NEWSLETTER SIGN-UP page now.

We care about our customers and followers, and we value their privacy and consent.

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Video - How to Light and Extinguish a Large Pillar Beeswax Candle

Tawlia Chickalo, owner at Bee Works demonstrates how to light, maintain wick hieght and extinguish a large pillar beeswax candle. She will also demonstrate how to adjust the height and centering of candle wicks.


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Viideo - How to Maintain Pure Beeswax Candles

Tawlia Chickalo, owner at Bee Works demonstrates some of the main tips to take into consideration when purchasing a pure beeswax candle.  She will show some of the differences between a large pillar candle and some of the easier to manage candles.

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Video - How to Remove Bloom

Tawlia Chickalo, owner at Bee Works demonstrates how to remove the 'bloom' residue from a pure beeswax candle using the heat from her hand and by using an electric hair dryer.

Timothjy Ames 10 months ago
Poor Comment Good Comment
I actually like the bloom. It gives it a patina or rustic look.
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What is Bloom?
QuestionWhat is this stuff called 'Bloom' on my Candles?

AnswerBloom is a naturally occurring, powdery substance, appearing on the surface of beeswax candles and is an indication of purity and high quality beeswax. In body care applications, bloom is the cream of the natural oil content of beeswax. Bloom has natural medicinal properties and is absorbed into the skin to balance and nourish at cellular levels.

Bloom is defined in the Merriam Webster’s Dictionary as a "state or time of beauty, freshness and vigor.” From our experience it takes about nine months to get beeswax bloom on candles in most home environments, however it seems to occur faster in colder temperatures.
Bloom on Candles

If you have beeswax that has developed this blooming effect and don’t want it (it doesn’t impact how the candle burns or smells) don’t fret. It is easy to get rid of if desired. Simply wipe it off or better yet (in our opinion) use a blow dryer and just lightly melt it away. It adds a little extra sheen to the candle when melted slightly with the blow dryer and completely disappears.

To some people who understand the characteristics of bloom it adds an extra touch of character to their candles. They cherish this natural characteristic of pure beeswax candles and help educate people to appreciate it.In today's modern world we get so accustomed to everything being perfect,when in fact we are cheating ourselves of many of the natural wonders that could be truly enjoyed. Let nature back into your lives and lets learn to appreciate the natural wonders that make beeswax candles (and other natural products) so unique and enjoyable
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Why do I have wax residue on my glass holder?
Why do a I have a wax residue on my glass after the candle has burned out?
Wax ResidueThe picture that you sent in of your Aura Pot clearly shows that this candle is being burned for consistently short periods of time, on and then off.

As per the instructions on the label, this candle has a 2" diameter and is best burned for a minimum of 30 minutes. Our tests show that it is actually best burned for 1-2 hour intervals.

Burning for longer periods of time will ensure that the hot pool of wax reaches the glass and is hot enough to melt away the wax residue.
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Why does beeswax cost less than paraffin?

Why does beeswax cost less to burn than paraffin candles?


Pure Cappings Beeswax costs only pennies an hour to burn. On average, our candles cost between 7 to 20 cents per hour to use. This is due to the efficient, slow burn of beeswax and also because our candles are completely consumed and burn all the way to the bottom. Any small amount of wax remaining can be recycled into your next candle.

On the other hand, paraffin averages out to about a buck‘n a quarter an hour. This is because paraffin is a fast burning, low temperature fuel. But the main reason paraffin is cost-inefficient is because many paraffin candles burn a tunnel right down the middle till the wick finally drowns itself out, or the wick literally burns away necessitating pouring out the wax and eventually cutting down the sides. Often times you end up throwing out a half to two-thirds of your ‘cheaper’ candle.

Depending on the candle you burn, you can practice the Pheylonian Art of ‘Topping Up’. All of our votive candles and the 3" plus diameter pillars and orbs are easily topped up by adding leftover wax from previous candles to the liquid pool as the candle burns down. ‘Topping Up’ with Leftover Beeswax

Cost has many definitions:

Environmental Cost:  If you consider the cost on the environment of petroleum production compared to the completely non-polluting process of harvesting honey and beeswax, then beeswax is even more inexpensive in the long and short run. Beeswax is simply created from the pure and abundant Natural Nectars of Mother Nature's Flowers. And on top of all that, beeswax is non-toxic, naturally aromatic, and completely healthful while producing the most conducive and balanced negative ion known to benefit humanity.

Health and Clean Home Cost:  Last, but certainly not least, is the indirect cost we suffer onto ourselves when you use a fuel like paraffin which emits a black soot that coats your walls, household furnishings and curtains, not to mention your lungs and skin. It is a proven fact that paraffin, with its associated synthetic scents and other additives, causes headaches, allergic reactions and difficulties with sinuses and lungs
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How to Clean and Consolidate Your Wax Scraps for Reuse?
QuestionHow do I clean and consolidate scrap beeswax pieces for to reuse as fill ins?
Answer When you find you have a lot of wax hanging around, there is a very simple way to process it so you can use it easily.

Get a large soup or juice can for your melting wax. Place wax to 2/3 the height of the can and set the can into another pot with 2-3 inches of water. Bring water to a boil and reduce the flame to a simmer. Let wax melt into liquid state, remove from hot water and let set for 5 minutes. Prepare an area with a good layer of newsprint and a hot plate. You will need an old cookie tray lines with aluminum foil, an old hot mitt, an old wire strainer and a new J-cloth. Line the strainer with the J-cloth (double). Pour the liquid wax through the J-cloth screen into the aluminum foiled cookie tray. A light oiling of the foil allows the wax to release easily. When it solidifies, simply break it into pieces to be used as you see fit. You can also pour the wax in long noodles which are easier to work with then a whole sheet.

An old glass coffee pot from an automatic coffee maker is a great standard tool for wax melting. You can usually pick them up for a dollar or two at a second hand shop. Keep this just for wax melting and when you need to,,, fill it with wax and put it on your coffee warmer. When melted, pour through strainer into tray.

Do not leave melting wax unattended.

Never leave a burning candle unattended.

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Which beeswax candles are best for using pieces in?


Which beeswax candles are best to use Top Ups or fill in pieces of beeswax pieces with?

Answer Fill-ins or Top-ups are best used on TL (Temple Lite – 3.5”) and EF (Eternal Flame – 4.5”) candles. The Smooth or Bee combed pillars of the same 3” and 4” diameter are also great candles to feed.  Fill-ins can also be used to line the edge of the pool to prohibit the wax from leaking out.

The TRP's or large triple wick hand dripped candles are awesome for feeding.

Orbs 4” and over are also wonderful to fill. I have burned many an orb into a lovely hollow shell about 2/3rd down. From this point on you can feed the pool and enjoy the lantern effect.

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How do I feed a beeswax candle?
QuestionHow do I feed a beeswax candle?
AnswerFeeding a beeswax candle is a wonderful feature of every Pheylonian candle product that has our natural fiber (brown) wick. The natural plant fiber wicks used in all Pheylonian pillar candles and some glass filled candles are unique in the fact that they work more like a lantern wick than like a regular candle wick.

Pheylonian wicking allows you to ‘feed' your candles leftover wax from previous candles. We have told people to do this forever and have hence created the need for a new Pheylonian product (Top Ups) which are bits of wax in 1/4, 1/2 and 1 lb. bags. Our dedicated customers have demanded this as they claim to run out of scraps and have realized the value of feeding their candles and extending the candles life.

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Why has my beeswax candle developed a crevice?
QuestionWhy has my beeswax candle developed a crack or crevice?
AnswerCracks or crevices in the top of your candle are normal. When our pillar or orb candles with the wider diameters (Eternal Flames and Triple Reactors) are burned for an extended length of time, and the wicks are allowed to get tall, the wax can get very hot. In these cases, when the candle is extinguished and the pool cools, it is likely that it will solidify with a ‘crack’ in the surface because of the cooling process.

This is not a problem; it is simply the reaction of ‘heating and cooling’ causing expansion and contraction. When you re-light your candle, just watch the length of the candle wick(s) and make sure it does not get too tall as the pool fills the crevice. You can always stuff some pieces of wax in the crevice or next to the wick in the pool. The flame will quickly melt it and bring the level up.
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Why does my beeswax candle fade in colour in the window?
QuestionWhy does my beeswax candle fade in colour if I leave it in the window?
AnswerBeeswax is like any other natural item; it will fade or become lighter in colour if exposed to direct or semi-direct sunlight. Keep out of direct sunlight.
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Why does my beeswax candle have a white residue?
QuestionWhy does my beeswax candle have a whitish looking film or residue all over it?  Is it mold?
AnswerNo it is not mold.  This is simply a natural reaction of pure cappings beeswax. Over time, beeswax naturally produces a whitish film on the outside of the candle. This is called bloom and is the natural tannin that is exuded from pure beeswax, and a sign of purity.

You can get rid of it by handling your candle with warm hands or simply use a hair dryer on a low setting. Watch as the bloom disappears and the candle takes on a fresh, shining appearance. The hair dryer is particularly helpful on the hand-dripped candles as it is easier to remove the bloom from the crevices and cracks.

Bloom from cappings beeswax is actually the most expensive cosmetic known on the planet today and was similarly revered in many ancient cultures. As your candles develop this whitish film over time, simply rub your finger tips over the candle to remove the bloom, and then gently apply the bloom to the skin around your face, particularly the temples and brow, or to your hands or other dry spots.

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Why is the colour of beeswax different on the inside?
QuestionWhy is the colour of beeswax on the inside of my candle different from the colour on the outside?
AnswerBeeswax comes in quite a wide variety of shades and earth tones. During our decades of working with beeswax, we have defined the tones people like the best. We selectively use the less attractive colours of the pure beeswax in the cores and dress the outsides with hand dripped or dipped applications of the more attractive tones of wax which we selectively mix in large batches.

Through extensive tests and trials we have found that the colour of the inside core does not affect the colour of the candle as it burns. The outside colour maintains its colour while the interior core is burned off.
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Why does my candle melting through the side?
QuestionWhy does my beeswax candle keep melting through one side and leaking down?
Answer This is most often due to the wick being too long or a draft blowing the flame and the heat to one side.

Always check the wick length before lighting during its burn time, along with being aware of any significant drafts in the room.

It may be because the candle you are using is not suited to the length of time you candles for. Example: if you burn a CG2 candle, which is only 2.5 inched wide, for an average of 3 – 4 hours, you have to start pushing the sides in and checking the wick by hour 2. You would be better suited to burn a Temple Lite (3.5" diameter) candle or an Eternal Flame (4.5" diameter).

Another reason for this can be that the wick is off center and is burning to one side too quickly. Refer to another FAQ about the wick being off center.
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Do I have to put my beeswax candles in a holder?
QuestionDo I have to put my beeswax candles in or on a candle holder or plate?
AnswerIt is always wise to put something that is flame resistant under any candle, but you don’t have to go out and buy something fancy. We have often times used old plates or saucers from dinnerware sets. You can find really funky plates and even shallow bowls at dollar stores which will work just fine.

Votives should be placed in standard size votive holders of heat resistant materials.

Tapers should be placed in proper size taper holders of heat resistant materials.

Tealights should also be on a heat resistant surface or in a tealight holder made of glass, steel or rock, as the metal cup can get very hot. The high temperature, acrylic tealight cups are the exception but they too should be placed on a heat resistant surface on in a proper candle holder.

Note:  Even though candles may be in glassware or other heat resistant holders, does not mean that the glassware will not get hot enough to scorch a wood or acrylic table surface.  It is always best to place an additional heat resistant material such as cork between the holder and the surface of an expensive piece of furniture.

Caution - Never Leave a Burning Candle Unattended!
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Do I have to keep my candles in the freezer?
QuestionDo I have to keep my beeswax candles in the freezer?
AnswerNo. Not at all! People keep paraffin candles in the freezer because they burn so fast, and having them frozen makes them last a little longer. Beeswax actually has a much higher melting temperature than paraffin which melts or gets very soft in 80 – 90 degree weather. Beeswax softens at about 140 degrees making it far more functional in products like our Original Pheylonian Survival Candles as they will not melt all over your trunk or supplies in very hot weather.
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Why does my candle smoke when I blow it out?
QuestionWhy does my beeswax candle continue to smoke when I blow it out?
AnswerImportant - this is why you should never blow out a Pheylonian  beeswax candle.

The plant fiber wicks that are used in our candles work by conducting the liquid beeswax up the wick to the flame, very much like an oil lamp. If you blow out the flame, this type of wick continues to smoke and smolder. Smoldering means there are still small embers burning inside the wick,burning the wax out of the fibers. Generally, this will not completely damage the wick,however, it could leave the wick brittle and unable to re-light and hold a flame properly.

Natural fiber wick candles should always be extinguished by being ‘dunked’.‘Dunking’ is a method of dipping the wick into its own pool of liquid wax using an implement like a pencil, chopstick, and the point of your wax scissors or even a small stick.

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Can I add scrap beeswax to my pillars and orbs?
QuestionCan I add beeswax scraps to my pillars and orb candles?
AnswerOur Pheylonian 3" diameter or larger pillars and orbs are the best size to top up. As the pool burns down, the wick gets taller and so does the flame. To adjust this with ‘scraps’, push in a little of the sidewall wax to ensure that the pool edge is at least ¼" wide, then add enough scraps to raise the pool to where the wick is back to about 3/16". Be cautious not to add too much, as you can drown the wick.
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How do I clean wax out of glassware holders?
QuestionHow do I clean off beeswax residue from my glass candle holders?
AnswerGlass Cleaning Tip - Prior to putting the replacement candle into the glass holder, it is best to clean the glass.

Option 1 - Preheat oven to 200 degrees Fahrenheit. Line an aluminum pie plate or cookie sheet with 4 layers of paper towel and place the glass holder upside down on the tray. Place in oven and set timer for 4 minutes. Remove the glass from the oven using an oven mitt. Gently wipe the inside of the glass with a clean paper towel. Repeat if necessary.

Option 2 - Bring a pot of water to a boil.  Turn off.  Place the glassware in the hot water and allow the beeswax residue to soften.  Do not boil the water with the glassware in the pot as the glassware may crack or burst.  When the beeswax has softened, remove from the water and wipe out with a paper towel.

Beeswax melts at 140 degrees Fahrenheit.
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What should I do with left over beeswax?
QuestionWhat should I do with the left over wax from my candles?
AnswerNever throw out left over beeswax. All the scraps from your candles ie: bottom of tapers, pillars, orbs, obelisks, residue in votive or glass filled candles and survival cans, etc. can be reused in any of the Pheylonian beeswax candles, especially the natural fiber wick candles. It's all fuel and should be used in any way possible.

 'Topping Up’ with Leftover Beeswax - Never throw out any beeswax that is left over at the bottom of your candle or scraps which may have dripped down the candle. This is valuable fuel that can be added back into your new candles to extend their burning life.

Unlike any other candle on the market, Original Pheylonian Candles love to be fed, especially ourpillar and orbcandles with a 3"+ diameter. They can be ‘topped up’ with any leftover beeswax from previous candles. The reason you can do this is because of our wicking, which does not get shorter on its own. In fact, adding leftover scraps into your candles is a great way to bring up the level of the pool and hence, shorten the wick. Do not 'top up' tealights, votives, tapers or any beeswax in glassware with white cotton wicks.

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Why is My Candle Wick Off Centre?
QuestionWhy is the wick in my candle off centre?
AnswerThis can occur for two reasons.

1- When the candle has been burning for a long time, the pool gets very soft and the wick may settle a little to one side. Also, when the wick is extinguished by dunking, it is important to straighten the wick back into its centered, upright position, before the wax solidifies.

2- On rare occasions, our wick may be slightly off center in some section of the candle.
Either way, this is easily corrected. Light your candle and let it burn for 1 - 2 hours. Using a pair of scissors, a chopstick, etc., slide the implement down the side of the wick that is off center. Go down about ¾ - 1" deep. Do this on the side that is too close to the edge and ‘push’ the wick gently into the center. Hold the candle firmly with the other hand when doing this.

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Why can't I light my candle?
QuestionWhy can't I light my beeswax candle?
AnswerOur plant fiber wicks are substantial and the best way to light any of our candles is to ‘tilt’ the candle so you can get the flame ‘under’ the wick. It is advisable to use a lighter or wooden match, although the barbeque starters are great. Paper matches are not sufficient, except with tapers, tealights, etc.
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What Makes a Beeswax Candle Special?
What makes a Pheylonian beeswax candle so special?
Answer The biggest difference with a Pheylonian Bee Works Candle is:

The quality of our wax (100% Pure Cappings Beeswax) and our natural wicks. We use only 100% pure CAPPINGS beeswax and our wicks are a natural plant fiber which has been put through our secret family process prior to being placed in the candle. Each wick is specifically designed for that particular product.

That each product comes with complete instructions on ‘How to Burn a Pheylonian Candle' along with information that educates the user to get the most value from their candle.

That each vat of wax is tested for the particular product that it is being used for. Most people, including other candle makers are not knowledgeable as to fact that not all beeswax is the same. Unlike paraffin, which is a specific chemical substance produced in massive quantities by the petroleum industry, beeswax is collected in smaller batches and is sourced from a wide variety of crops which impart various qualities, effecting the viscosity, burn temperature and colour. We are very particular about all of our suppliers, especially our wax.

Most of our wax comes from the Canadian Prairies, which has one of the healthiest bee populations in the world. This area is not currently affected by the varroa and tracheal mites, hence the beekeepers are not putting the toxic neuro chemical into the hives to eradicate the mites. These chemicals compromise the immune systems of the bees and are one of the reasons for the Critical Colony Collapse issue which is affecting many major honey producers throughout the world.

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What is the Definition of a Beeswax Candle?
QuestionWhat is the definition of a beeswax candle by Canadian and American Law?
Answer By Canadian and American Law, a candle manufacturer must put a minimum of 10% beeswax into a candle to sell it as a pure beeswax candles.

By far the biggest reason why sozme beeswax candles burn less time than a Pheylonian Candle of similar size boils down to how much pure beeswax is actually in the mix. As you can see by the above statement, by Canadian and American Law, a candle manufacturer can put as little as 10% beeswax into a candle and sell it as a pure beeswax candles. Some producers use 40% or as much as 60% to give more of the beeswax presence,,, either way, this is not right. Ultimately this means that these candles contain anywhere from 90% to 40% paraffin, or even worse,,, microcrystalline wax. Microcrystalline wax is a wax composition which is mostly paraffin with other components giving it the texture of beeswax but none of the long burning, non-toxic or negative ion producing properties.

To further complicate the layman's ability to determine the percentage of pure beeswax in a candle, there is a ‘beeswax fragrance' which candle makers use to mimics the scent of beeswax when they use mostly paraffin or microcrystalline wax. Unfortunately, when synthesized fragrances are burned in a candle, they create floral carbons that become air borne and when breathed in, they destroy your olfactory senses with repeated use. This is explained in greater detail in our article on ‘Two Cents about Scents'.

Ultimately, I recommend that people do their own diligence of determining the practices and criteria by which a company gives the customer what they state. We have a huge following of dedicated customers because they know and honour the quality of ingredients and intention that goes into each item we produce. We are in our 40th year of business and we feel that we are still here as a thriving company because of our integrity and dedication to purity and function of everything we make.

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Why is there a Descrepancy in Candle Burn times?
Question I have seen discrepancies between different producers of similar sized 100% beeswax candles. You're 3"x5" cylinder burns for 180 – 200 hrs and others claim only 55-65 hr for the same dimensions. What makes yours different? Do they really burn for 180 hrs?

Answer This is one of the questions we are occasionally asked. Without knowing the company the person is referencing us to, I can only compare what I know of our products and the general reasons I have found to be relevant previously.

Over the years I have seen other candles which are similar to our sizes, that referencing lesser hours of burn time than ours. The statements listed below summarize the general reasons for these variances. Not knowing the company your customer is comparing us to, you can use this as a guide for inquiry.

The size and type of wick used can greatly affect the burn time. A white wick in a pillar candle of this size would have to be of a large diameter wick to properly melt a pool in a 3” wide candle and this would shorten the burn time. All pillars made by Pheylonian Productions incorporate a handmade custom natural plant fiber wick which is designed to burn with the most efficient function to maximize the best burn time for that diameter.

I have seen many beeswax candles that only burn down the middle, leaving a ‘shell' which would account for much shorter burn time, as well as creating a waste of valuable beeswax. The natural wick used in a Pheylonian Candle allows the user to ‘hug' the sides, which utilizes all of the wax fuel, for maximum efficiency.

If a candle maker is buying ‘wax' from a beekeeper and not delineating ‘cappings' wax,,, then their beeswax can actually be up to 30% paraffin because the beekeeper has rendered the cappings along with the comb and the foundation. Foundation is the thin sheet of wax which the bee uses to build the thousands honeycombs which are used for storing honey and hatching babies. For the past 30 – 40 years, beekeepers have been supplied with paraffin foundation rather than beeswax because it is cheaper. Having 30% paraffin in the candle would shorten the burn time as well as eradicating the negative ion functions of pure beeswax.

Most beeswax candle suppliers do not bother to educate their customers on the label as to ‘how to burn your beeswax candle' and the hours they state on the label takes into account that many people just ‘let it burn' and the fact that they do not necessarily trim the wick appropriately. An untrimmed wick will consume a candle much faster which would definitely account for less burn times.

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Natural Negative Ions
Know that every time you light a beeswax candle, you are infusing your air with negative ions which are replicating the air cleaning properties of a thunder storm and the freshness of walking by the ocean with waves crashing at your feet. For a comprehensive story on these air cleaning properties of beeswax, read ‘The Positive Side to Negative Ions'.
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Beeswax Candle Products are Pet Friendly
Pet FriendlyThe purity and integrity combined with the ability of Pheylonian Bee Works products to emit negative ions makes them safe and healthy for all domestic and especially exotic pets.

Beeswax is pure and natural.

Beeswax emits negative ions.

Beeswax is non-toxic and non-allergenic.

Beeswax has a calming effect which helps to decrease stress and increase concentration and mindfulness.

Beeswax creates a healthy environment and enhances well-being.
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Beeswax Candles are Safe for Exotic Birds
ConuresBirds are even more sensitive to contaminants in the air they breathe than people are. According to the EPA, paraffin candles are known to release carcinogens like benzene and toluene. When burned, they spew choking toxins and black soot as harmful to you and your bird's health as second-hand tobacco smoke. Just try breathing directly over a lit paraffin candle and you'll know immediately how poisonous it is. Macaw

Beeswax burns hot and clean and does not produce these noxious substances.

Even candles intended to "clear the air" just mask with harmful fragrances. The American Lung Association has issued a warning to: "Refrain from burning scented...candles." Pure beeswax is healthy when burned, producing negative ions that actually clean and refresh the air. Beeswax candles are the only choice if you have a bird in the house.

Never Use Paraffin Candles (even scented "room freshener" or "aromatherapy" candles) around your birds.

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