|Frequently Asked Questions|
|CASL - Canadian Anti-Spam Legislation
Update on Canada’s New
heard that effective July 1st Canada has new anti-spam laws, called the Canadian
Anti-Spam Legislation (or CASL).
like the majority of us, you’ve received countless emails from businesses and
organizations asking for your express consent to remain on their mailing lists.
We understand that this can be both annoying and confusing! That’s why we’d
like to take a few moments to explain how Pheylonian Bee Works handles
our own mailing lists, the privacy of our eNewsletter subscribers, and what
this means to you.
Why did I
get an email from Pheylonian Bee Works asking for consent?
Pheylonian Bee Works has compiled an extensive
customer mailing list over the years. This
new legislation is asking us to become compliant and ensure our valued
customers privacy. Our eNewsletters
contain valuable information and special product offers which we do not want
recognized as spam.
wishing to sign up to receive our eNewsletter through our website will fill out
a form and provide authorization of consent, which will be retained strictly
our eNewsletter subscribers can opt out at any time. Therefore, we are in
compliance with the CASL on its most fundamental points.
What if I
want to unsubscribe or update my info?
always unsubscribe or update your Pheylonian
Bee Works eNewsletter subscription preferences at any time, by clicking on
the links in the email footer. This has always been the case, and it will
continue to be the case.
follow the links in the eNewsletter footer, you can opt in to (or out of) our eNewsletters,
which will allow us to send you special promotions, updated product
information, helpful tips, testimonials and topics of interest.
How does Pheylonian
Bee Works protect my privacy?
to fully meet and, where possible, the internationally recognized standards of
personal data privacy protection. In doing so, we will ensure compliance by with
the strictest standards of security and confidentiality. Please feel free to
What if I
bottom of our staff emails, you will always find our mailing address and
contact information. You can also reach us through our CONTACT form.
have not already signed up to receive our eNewsletter, you can do so now by going
to our NEWSLETTER SIGN-UP page now.
about our customers and followers, and we value their privacy and consent.
|Viideo - How to Maintain Pure Beeswax Candles
Tawlia Chickalo, owner at Bee Works demonstrates some of the main tips to take into consideration when purchasing a pure beeswax candle. She will show some of the differences between a large pillar candle and some of the easier to manage candles.
|Video - How to Remove Bloom
Tawlia Chickalo, owner at Bee Works demonstrates how to remove the 'bloom' residue from a pure beeswax candle using the heat from her hand and by using an electric hair dryer.
|What is Bloom?
|What is this stuff called 'Bloom' on my Candles?
Bloom is a naturally occurring, powdery substance, appearing on the
surface of beeswax candles and is an indication of purity and high
quality beeswax. In body care applications, bloom is the cream of the
natural oil content of beeswax. Bloom has natural medicinal properties
and is absorbed into the skin to balance and nourish at cellular levels.
Bloom is defined in the Merriam Webster’s Dictionary as a "state or time of beauty, freshness and vigor.” From our experience it takes about nine months to get beeswax bloom
on candles in most home environments, however it seems to occur faster
in colder temperatures.
If you have beeswax that has developed this blooming effect and don’t
want it (it doesn’t impact how the candle burns or smells) don’t fret.
It is easy to get rid of if desired. Simply wipe it off or better yet
(in our opinion) use a blow dryer and just lightly melt it away. It
adds a little extra sheen to the candle when melted slightly with
the blow dryer and completely disappears.To some people who understand the characteristics of bloom it adds an
extra touch of character to their candles. They cherish this natural
characteristic of pure beeswax candles and help educate people to
appreciate it.In today's modern world we get so accustomed to
everything being perfect,when in fact we are cheating ourselves of many
of the natural wonders that could be truly enjoyed. Let nature back
into your lives and lets learn to appreciate the natural wonders that
make beeswax candles (and other natural products) so unique and
|Why do I have wax residue on my glass holder?
Why do a I have a wax residue on my glass after the candle has burned out?
The picture that you sent in of your Aura Pot clearly shows that this
candle is being burned for consistently short periods of time, on and
As per the instructions on the label, this candle has a 2" diameter and
is best burned for a minimum of 30 minutes. Our tests show that it is
actually best burned for 1-2 hour intervals.
Burning for longer periods of time will ensure that the hot pool of wax
reaches the glass and is hot enough to melt away the wax residue.
|Why does beeswax cost less than paraffin?
Why does beeswax cost less to burn than paraffin candles?
Pure Cappings Beeswax costs only pennies an hour to burn. On average,
our candles cost between 7 to 20 cents per hour to use. This is due to
the efficient, slow burn of beeswax and also because our candles are
completely consumed and burn all the way to the bottom. Any small amount
of wax remaining can be recycled into your next candle.
On the other hand, paraffin averages out to about a buck‘n a quarter
an hour. This is because paraffin is a fast burning, low temperature
fuel. But the main reason paraffin is cost-inefficient is because many
paraffin candles burn a tunnel right down the middle till the wick
finally drowns itself out, or the wick literally burns away
necessitating pouring out the wax and eventually cutting down the sides.
Often times you end up throwing out a half to two-thirds of your
Depending on the candle you burn, you can practice the Pheylonian Art
of ‘Topping Up’. All of our votive candles and the 3" plus diameter
pillars and orbs are easily topped up by adding leftover wax from
previous candles to the liquid pool as the candle burns down. ‘Topping
Up’ with Leftover Beeswax
Environmental Cost: If you
consider the cost on the environment of petroleum production compared to
the completely non-polluting process of harvesting honey and beeswax,
then beeswax is even more inexpensive in the long and short run. Beeswax
is simply created from the pure and abundant Natural Nectars of Mother
Nature's Flowers. And on top of all that, beeswax is non-toxic,
naturally aromatic, and completely healthful while producing the most
conducive and balanced negative ion known to benefit humanity.Health and Clean Home Cost:
Last, but certainly not least, is the indirect cost we suffer onto
ourselves when you use a fuel like paraffin which emits a black soot
that coats your walls, household furnishings and curtains, not to
mention your lungs and skin. It is a proven fact that paraffin, with its
associated synthetic scents and other additives, causes headaches,
allergic reactions and difficulties with sinuses and lungs
|How to Clean and Consolidate Your Wax Scraps for Reuse?
|How do I clean and consolidate scrap beeswax pieces for to reuse as fill ins?
When you find you have a lot of wax hanging around, there is a very simple way to process it so you can use it easily.
Get a large soup or juice can for your melting wax. Place wax to 2/3
the height of the can and set the can into another pot with 2-3 inches
of water. Bring water to a boil and reduce the flame to a simmer. Let
wax melt into liquid state, remove from hot water and let set for 5
minutes. Prepare an area with a good layer of newsprint and a hot plate.
You will need an old cookie tray lines with aluminum foil, an old hot
mitt, an old wire strainer and a new J-cloth. Line the strainer with the
J-cloth (double). Pour the liquid wax through the J-cloth screen into
the aluminum foiled cookie tray. A light oiling of the foil allows the
wax to release easily. When it solidifies, simply break it into pieces
to be used as you see fit. You can also pour the wax in long noodles
which are easier to work with then a whole sheet.
An old glass coffee pot from an automatic coffee maker is a great
standard tool for wax melting. You can usually pick them up for a dollar
or two at a second hand shop. Keep this just for wax melting and when
you need to,,, fill it with wax and put it on your coffee warmer. When
melted, pour through strainer into tray.
Do not leave melting wax unattended.
|Which beeswax candles are best for using pieces in?
Which beeswax candles are best to use Top Ups or fill in pieces of beeswax pieces with?
Fill-ins or Top-ups are best used on TL (Temple Lite – 3.5”) and EF (Eternal
Flame – 4.5”) candles. The Smooth or Bee combed pillars of the same 3”
and 4” diameter are also great candles to feed. Fill-ins can also be
used to line the edge of the pool to prohibit the wax from leaking out.
The TRP's or large triple wick hand dripped candles are awesome for feeding.
Orbs 4” and over are also wonderful to fill. I have burned many an orb into a lovely hollow shell about 2/3rd down. From this point on you can feed the pool and enjoy the lantern effect.
|How do I feed a beeswax candle?
|How do I feed a beeswax candle?
Feeding a beeswax candle is a wonderful feature of every Pheylonian
candle product that has our natural fiber (brown) wick. The natural
plant fiber wicks used in all Pheylonian pillar candles and some glass
filled candles are unique in the fact that they work more like a lantern
wick than like a regular candle wick.
Pheylonian wicking allows you to ‘feed' your candles leftover wax
from previous candles. We have told people to do this forever and have
hence created the need for a new Pheylonian product (Top Ups) which
are bits of wax in 1/4, 1/2 and 1 lb. bags. Our dedicated customers have
demanded this as they claim to run out of scraps and have realized the
value of feeding their candles and extending the candles life.
|Why has my beeswax candle developed a crevice?
|Why has my beeswax candle developed a crack or crevice?
Cracks or crevices in the top of your candle are normal. When our pillar or orb candles with the wider diameters (Eternal Flames
and Triple Reactors) are burned for an extended length of time, and the
wicks are allowed to get tall, the wax can get very hot. In these
cases, when the candle is extinguished and the pool cools, it is likely
that it will solidify with a ‘crack’ in the surface because of the
This is not a problem; it is simply the reaction of ‘heating and
cooling’ causing expansion and contraction. When you re-light your
candle, just watch the length of the candle wick(s) and make sure it
does not get too tall as the pool fills the crevice. You can always
stuff some pieces of wax in the crevice or next to the wick in the pool.
The flame will quickly melt it and bring the level up.
|Why does my beeswax candle fade in colour in the window?
|Why does my beeswax candle fade in colour if I leave it in the window?
Beeswax is like any other natural item; it will fade or become
lighter in colour if exposed to direct or semi-direct sunlight. Keep out
of direct sunlight.
|Why does my beeswax candle have a white residue?
|Why does my beeswax candle have a whitish looking film or residue all over it? Is it mold?
No it is not mold. This is simply a natural reaction of pure cappings beeswax. Over
time, beeswax naturally produces a whitish film on the outside of the
candle. This is called bloom and is the natural tannin that is exuded from pure beeswax, and a sign of purity.
You can get rid of it by handling your candle with warm hands or
simply use a hair dryer on a low setting. Watch as the bloom disappears
and the candle takes on a fresh, shining appearance. The hair dryer is
particularly helpful on the hand-dripped candles as it is easier to remove the bloom from the crevices and cracks.
Bloom from cappings beeswax is actually the most expensive cosmetic
known on the planet today and was similarly revered in many ancient
cultures. As your candles develop this whitish film over time, simply
rub your finger tips over the candle to remove the bloom, and then
gently apply the bloom to the skin around your face, particularly the
temples and brow, or to your hands or other dry spots.
|Why is the colour of beeswax different on the inside?
|Why is the colour of beeswax on the inside of my candle different from the colour on the outside?
Beeswax comes in quite a wide variety of shades and earth tones.
During our decades of working with beeswax, we have defined the tones
people like the best. We selectively use the less attractive colours of
the pure beeswax in the cores and dress the outsides with hand dripped
or dipped applications of the more attractive tones of wax which we
selectively mix in large batches.
Through extensive tests and trials we have found that the colour of the
inside core does not affect the colour of the candle as it burns. The
outside colour maintains its colour while the interior core is burned
|Why does my candle melting through the side?
|Why does my beeswax candle keep melting through one side and leaking down?
This is most often due to the wick being too long or a draft blowing
the flame and the heat to one side.
Always check the wick length before
lighting during its burn time, along with being aware of any significant
drafts in the room.
It may be because the candle you are using is not suited to the
length of time you candles for. Example: if you burn a CG2 candle, which
is only 2.5 inched wide, for an average of 3 – 4 hours, you have to
start pushing the sides in and checking the wick by hour 2. You would be
better suited to burn a Temple Lite (3.5" diameter) candle or an
Eternal Flame (4.5" diameter).Another reason for this can be that the wick is off center and is
burning to one side too quickly. Refer to another FAQ about the wick being off center.
|Do I have to put my beeswax candles in a holder?
|Do I have to put my beeswax candles in or on a candle holder or plate?
It is always wise to put something that is flame resistant under any
candle, but you don’t have to go out and buy something fancy. We have
often times used old plates or saucers from dinnerware sets. You can
find really funky plates and even shallow bowls at dollar stores which
will work just fine.
Votives should be placed in standard size votive holders of heat resistant materials.
Tapers should be placed in proper size taper holders of heat resistant materials.Tealights should also be on a
heat resistant surface or in a tealight holder made of glass, steel or
rock, as the metal cup can get very hot. The high temperature, acrylic tealight cups are the exception but they too should be placed on a heat resistant surface on in a proper candle holder.
Note: Even though candles may be in glassware or other heat resistant holders, does not mean that the glassware will not get hot enough to scorch a wood or acrylic table surface. It is always best to place an additional heat resistant material such as cork between the holder and the surface of an expensive piece of furniture.
|Do I have to keep my candles in the freezer?
|Do I have to keep my beeswax candles in the freezer?
No. Not at all! People keep paraffin candles in the freezer because
they burn so fast, and having them frozen makes them last a little
longer. Beeswax actually has a much higher melting temperature than
paraffin which melts or gets very soft in 80 – 90 degree weather. Beeswax softens at about 140 degrees making it far more functional in
products like our Original Pheylonian Survival Candles as they will not
melt all over your trunk or supplies in very hot weather.
|Why does my candle smoke when I blow it out?
|Why does my beeswax candle continue to smoke when I blow it out?
Important - this is why you should never blow out a Pheylonian beeswax candle.
The plant fiber wicks that are used in our candles work by conducting
the liquid beeswax up the wick to the flame, very much like an oil
lamp. If you blow out the flame, this type of wick continues to smoke and smolder. Smoldering
means there are still small embers burning inside the wick,burning the
wax out of the fibers. Generally, this will not completely damage the
wick,however, it could leave the wick brittle and unable to re-light
and hold a flame properly.
Natural fiber wick candles should always be extinguished by being
‘dunked’.‘Dunking’ is a method of dipping the wick into its own pool of
liquid wax using an implement like a pencil, chopstick, and the point
of your wax scissors or even a small stick.
|Can I add scrap beeswax to my pillars and orbs?
|Can I add beeswax scraps to my pillars and orb candles?
Our Pheylonian 3" diameter or larger
pillars and orbs are the best size to top up. As the pool burns down,
the wick gets taller and so does the flame. To adjust this with
‘scraps’, push in a little of the sidewall wax to ensure that the pool
edge is at least ¼" wide, then add enough scraps to raise the pool to
where the wick is back to about 3/16". Be cautious not to add too much,
as you can drown the wick.
|How do I clean wax out of glassware holders?
|How do I clean off beeswax residue from my glass candle holders?
Glass Cleaning Tip - Prior to
putting the replacement candle into the glass holder, it is best to
clean the glass.
Option 1 - Preheat oven to 200 degrees Fahrenheit. Line an aluminum pie
plate or cookie sheet with 4 layers of paper towel and place the glass holder upside
down on the tray. Place in oven and set timer for 4 minutes. Remove
the glass from the oven using an oven mitt. Gently wipe the inside of
the glass with a clean paper towel. Repeat if necessary.
Option 2 - Bring a pot of water to a boil. Turn off. Place the glassware in the hot water and allow the beeswax residue to soften. Do not boil the water with the glassware in the pot as the glassware may crack or burst. When the beeswax has softened, remove from the water and wipe out with a paper towel.
Beeswax melts at 140 degrees Fahrenheit.
|What should I do with left over beeswax?
|What should I do with the left over wax from my candles?
Never throw out left over beeswax. All the scraps from your candles
ie: bottom of tapers, pillars, orbs, obelisks, residue in votive or
glass filled candles and survival cans, etc. can be reused in any of the
Pheylonian beeswax candles, especially the natural fiber wick candles.
It's all fuel and should be used in any way possible.
'Topping Up’ with Leftover Beeswax - Never throw out any beeswax that is left over at the bottom of your
candle or scraps which may have dripped down the candle. This is
valuable fuel that can be added back into your new candles to extend
their burning life.
Unlike any other candle on the market, Original Pheylonian Candles
love to be fed, especially ourpillar and orbcandles with a 3"+
diameter. They can be ‘topped up’ with any leftover beeswax from
previous candles. The reason you can do this is because of our wicking,
which does not get shorter on its own. In fact, adding leftover scraps
into your candles is a great way to bring up the level of the pool and
hence, shorten the wick. Do not 'top up' tealights, votives, tapers or
any beeswax in glassware with white cotton wicks.
|Why is My Candle Wick Off Centre?
|Why is the wick in my candle off centre?
This can occur for two reasons.
1- When the candle has been burning for a long time, the pool gets
very soft and the wick may settle a little to one side. Also, when the
wick is extinguished by dunking, it is important to straighten the wick
back into its centered, upright position, before the wax solidifies.
2- On rare occasions, our wick may be slightly off center in some section of the candle.
Either way, this is easily corrected. Light your candle and let it
burn for 1 - 2 hours. Using a pair of scissors, a chopstick, etc., slide
the implement down the side of the wick that is off center. Go down
about ¾ - 1" deep. Do this on the side that is too close to the edge and
‘push’ the wick gently into the center. Hold the candle firmly with the
other hand when doing this.
|Why can't I light my candle?
|Why can't I light my beeswax candle?
Our plant fiber wicks are substantial and the best way to light any of
our candles is to ‘tilt’ the candle so you can get the flame ‘under’ the
wick. It is advisable to use a lighter or wooden match, although the
barbeque starters are great. Paper matches are not sufficient, except
with tapers, tealights, etc.
|What Makes a Beeswax Candle Special?
What makes a Pheylonian beeswax candle so special?
The biggest difference with a Pheylonian Bee Works Candle is:
The quality of our wax (100% Pure Cappings Beeswax) and our natural
wicks. We use only 100% pure CAPPINGS beeswax and our wicks are a
natural plant fiber which has been put through our secret family process
prior to being placed in the candle. Each wick is specifically designed
for that particular product.
That each product comes with complete instructions on ‘How to Burn a
Pheylonian Candle' along with information that educates the user to get
the most value from their candle.
That each vat of wax is tested for the particular product that it is
being used for. Most people, including other candle makers are not
knowledgeable as to fact that not all beeswax is the same. Unlike
paraffin, which is a specific chemical substance produced in massive
quantities by the petroleum industry, beeswax is collected in smaller
batches and is sourced from a wide variety of crops which impart various
qualities, effecting the viscosity, burn temperature and colour. We are
very particular about all of our suppliers, especially our wax.
Most of our wax comes from the Canadian Prairies, which has one of
the healthiest bee populations in the world. This area is not currently
affected by the varroa and tracheal mites, hence the beekeepers are not
putting the toxic neuro chemical into the hives to eradicate the mites.
These chemicals compromise the immune systems of the bees and are one of
the reasons for the Critical Colony Collapse issue
which is affecting many major honey producers throughout the world.
|What is the Definition of a Beeswax Candle?
|What is the definition of a beeswax candle by Canadian and American Law?
By Canadian and American Law, a candle manufacturer must put a
minimum of 10% beeswax into a candle to sell it as a pure beeswax
By far the biggest reason why sozme beeswax candles burn less time
than a Pheylonian Candle of similar size boils down to how much pure
beeswax is actually in the mix. As you can see by the above statement,
by Canadian and American Law, a candle manufacturer can put as little as
10% beeswax into a candle and sell it as a pure beeswax candles. Some
producers use 40% or as much as 60% to give more of the beeswax
presence,,, either way, this is not right. Ultimately this means that
these candles contain anywhere from 90% to 40% paraffin, or even
worse,,, microcrystalline wax. Microcrystalline wax is a wax composition
which is mostly paraffin with other components giving it the texture of
beeswax but none of the long burning, non-toxic or negative ion
To further complicate the layman's ability to determine the
percentage of pure beeswax in a candle, there is a ‘beeswax fragrance'
which candle makers use to mimics the scent of beeswax when they use
mostly paraffin or microcrystalline wax. Unfortunately, when synthesized
fragrances are burned in a candle, they create floral carbons that
become air borne and when breathed in, they destroy your olfactory
senses with repeated use. This is explained in greater detail in our
article on ‘Two Cents about Scents'.
Ultimately, I recommend that people do their own diligence of
determining the practices and criteria by which a company gives the
customer what they state. We have a huge following of dedicated
customers because they know and honour the quality of ingredients and
intention that goes into each item we produce. We are in our 40th year of business and we feel that we are still here as a thriving
company because of our integrity and dedication to purity and function
of everything we make.
|Why is there a Descrepancy in Candle Burn times?
| I have seen discrepancies between
different producers of similar sized 100% beeswax candles. You're 3"x5"
cylinder burns for 180 – 200 hrs and others claim only 55-65 hr for the
same dimensions. What makes yours different? Do they really burn for 180
This is one of the questions we are occasionally asked. Without knowing
the company the person is referencing us to, I can only compare what I
know of our products and the general reasons I have found to be relevant
Over the years I have seen other candles which are similar to our
sizes, that referencing lesser hours of burn time than ours. The
statements listed below summarize the general reasons for these
variances. Not knowing the company your customer is comparing us to, you
can use this as a guide for inquiry.
The size and type of wick used can greatly affect the burn time. A
white wick in a pillar candle of this size would have to be of a large
diameter wick to properly melt a pool in a 3” wide candle and this would
shorten the burn time. All pillars made by Pheylonian Productions
incorporate a handmade custom natural plant fiber wick which is designed
to burn with the most efficient function to maximize the best burn time
for that diameter.
I have seen many beeswax candles that only burn down the middle,
leaving a ‘shell' which would account for much shorter burn time, as
well as creating a waste of valuable beeswax. The natural wick used
in a Pheylonian Candle allows the user to ‘hug' the sides, which
utilizes all of the wax fuel, for maximum efficiency.
If a candle maker is buying ‘wax' from a beekeeper and not
delineating ‘cappings' wax,,, then their beeswax can actually be up to
30% paraffin because the beekeeper has rendered the cappings along with
the comb and the foundation. Foundation is the thin sheet of wax which
the bee uses to build the thousands honeycombs which are used for
storing honey and hatching babies. For the past 30 – 40 years,
beekeepers have been supplied with paraffin foundation rather than
beeswax because it is cheaper. Having 30% paraffin in the candle would
shorten the burn time as well as eradicating the negative ion functions
of pure beeswax.
Most beeswax candle suppliers do not bother to educate their
customers on the label as to ‘how to burn your beeswax candle' and the
hours they state on the label takes into account that many people just
‘let it burn' and the fact that they do not necessarily trim the wick
appropriately. An untrimmed wick will consume a candle much faster which
would definitely account for less burn times.
|Natural Negative Ions
|Know that every time you light a beeswax candle,
you are infusing your air with negative ions which are replicating the
air cleaning properties of a thunder storm and the freshness of walking
by the ocean with waves crashing at your feet. For a comprehensive story
on these air cleaning properties of beeswax, read ‘The Positive Side to
|Beeswax Candle Products are Pet Friendly
|The purity and integrity combined with the ability of Pheylonian Bee Works products to
emit negative ions makes them safe and healthy for all domestic and
especially exotic pets.
Beeswax is pure and natural.
Beeswax emits negative ions.
Beeswax is non-toxic and non-allergenic.
Beeswax has a calming effect which helps to decrease stress and increase concentration and mindfulness.Beeswax creates a healthy environment and enhances well-being.
|Beeswax Candles are Safe for Exotic Birds
|Birds are even more sensitive to
contaminants in the air they breathe than people are. According to the
EPA, paraffin candles are known to release carcinogens like benzene and
toluene. When burned, they spew choking toxins and black soot as harmful
to you and your bird's health as second-hand tobacco smoke. Just try
breathing directly over a lit paraffin candle and you'll know
immediately how poisonous it is.
Beeswax burns hot and clean and does not produce these noxious
Even candles intended to "clear the air" just mask with
harmful fragrances. The American Lung Association has issued a warning
to: "Refrain from burning scented...candles."
Pure beeswax is healthy when burned, producing negative ions that
actually clean and refresh the air. Beeswax candles are the only choice
if you have a bird in the house.
Never Use Paraffin Candles (even scented "room freshener" or "aromatherapy" candles) around your birds.